Frequently Asked Questions
Everything about delivery, languages, VIN rules, business packs and more.
What’s included in a Vehicle Datasheet?
You receive a factory-verified report per VIN with: VIN/model/chassis codes, production & in-service dates, engine/gearbox identifiers, body/trim/drivetrain, paint & upholstery codes, and factory options/equipment. The report is delivered as a downloadable PDF and stored in your account.
How fast is delivery?
Typical turnaround is within 24 hours. Complex or older VINs can take slightly longer; we’ll notify you if extra time is needed.
Which languages are available? How do I choose one?
Reports are available in multiple languages. You can select your preferred language at checkout (default: English). Your choice is saved on the order and used for the PDF we deliver.
Which brands and VINs do you support?
We support a wide range of brands and model years. If a VIN is too old or incomplete, we’ll contact you with options (alternative sources, partial data, or refund).
Is the datasheet suitable for insurance, valuation or audits?
Yes. The PDF is designed to be archivable and audit-friendly. Customers use it for trade-ins, insurance claims, valuations, import/export dossiers and workshop accuracy.
VIN rules: what if my VIN is too short or contains invalid characters?
VINs must be exactly 17 characters, using only A-Z and 0-9 (letters I, O and Q are not used). If you submit an invalid VIN, the site will show an immediate error so you can correct it before checkout.
Tip: copy the VIN directly from the registration document or the vehicle plate to avoid typos.
Do you offer business volume pricing?
Yes — we provide monthly volume packs:
- 25+ / month – 10% off
- 50+ / month – 20% off
- 100+ / month – 30% off
On the Business page you can select and purchase a 25/50/100-credit package directly.
Can we automate orders (API) or use consolidated billing?
Enterprise options are available. We support automation/API scenarios, multi-brand usage, and consolidated monthly billing. Contact us to tailor terms for your workflow.
How do you handle privacy and data security?
Your VIN and order information are processed under GDPR-aligned practices. PDFs are stored securely in your account for re-download; we never share VIN data with third parties beyond fulfillment.
Can I order multiple vehicles at once?
Each datasheet is tied to one VIN. For many vehicles, purchase a credit package (25/50/100) and use one credit per VIN — this is faster for teams and activates volume discounts automatically.
Can’t find your answer? We’re happy to help your team choose the best setup (single reports, packs, or API).